1. Security Deposit

• A refundable security deposit of ₹300 is required at the time of registration
• The deposit will be refunded within 15 working days after account closure
• Any pending dues or damages will be deducted from the deposit
• The deposit does not earn any interest

2. Subscription Policy

• Monthly subscription of ₹100 is charged automatically
• Subscription provides access to the partner dashboard and order management
• Failed subscription payments will result in account suspension
• You can cancel anytime; access continues until the end of the billing period

3. Data Privacy

• Your personal information (including Aadhaar) is encrypted and securely stored
• We do not share your data with third parties without consent
• Customer data is shared only for order fulfillment purposes
• You can request data deletion after account closure

4. Order Cancellation Policy

• Partners must not cancel confirmed orders without valid reason
• Repeated order cancellations may lead to account penalties
• Customers can cancel orders up to 24 hours before delivery
• Refunds for cancelled orders will be processed within 5-7 business days

5. Quality Standards

• All products must meet hygiene and quality standards
• Fresh flowers and cakes must be delivered on the same day
• Damaged or stale products must be replaced at no extra cost
• Customer ratings directly affect your visibility on the platform

6. Dispute Resolution

• All disputes will be handled by the eSadabahar support team
• Partners must respond to dispute tickets within 24 hours
• Evidence (photos, chat logs) may be required for dispute resolution
• eSadabahar's decision in disputes is final

7. Account Suspension

• Accounts may be suspended for policy violations
• Suspended accounts cannot receive new orders
• Appeals can be made through the support channel
• Repeated violations may result in permanent termination