Partner Policy
Our policies for eSadabahar Partners
1. Security Deposit
- A refundable security deposit of ₹300 is required at the time of registration
- The deposit will be refunded within 15 working days after account closure
- Any pending dues or damages will be deducted from the deposit
- The deposit does not earn any interest
2. Subscription Policy
- Monthly subscription of ₹100 is charged automatically
- Subscription provides access to the partner dashboard and order management
- Failed subscription payments will result in account suspension
- You can cancel anytime; access continues until the end of the billing period
3. Data Privacy
- Your personal information (including Aadhaar) is encrypted and securely stored
- We do not share your data with third parties without consent
- Customer data is shared only for order fulfillment purposes
- You can request data deletion after account closure
4. Order Cancellation Policy
- Partners must not cancel confirmed orders without valid reason
- Repeated order cancellations may lead to account penalties
- Customers can cancel orders up to 24 hours before delivery
- Refunds for cancelled orders will be processed within 5-7 business days
5. Quality Standards
- All products must meet hygiene and quality standards
- Fresh flowers and cakes must be delivered on the same day
- Damaged or stale products must be replaced at no extra cost
- Customer ratings directly affect your visibility on the platform
6. Dispute Resolution
- All disputes will be handled by the eSadabahar support team
- Partners must respond to dispute tickets within 24 hours
- Evidence (photos, chat logs) may be required for dispute resolution
- eSadabahar's decision in disputes is final
7. Account Suspension
- Accounts may be suspended for policy violations
- Suspended accounts cannot receive new orders
- Appeals can be made through the support channel
- Repeated violations may result in permanent termination
By registering as a partner, you agree to abide by these policies.
eSadabahar reserves the right to update these policies at any time.