Refund Policy

Last updated: April 2, 2024

1. Cancellation Window

We understand that circumstances may change after placing an order. Our refund policy is designed to be fair to both our customers and our business operations:

  • Orders can be cancelled and fully refunded within 1 hour of placement
  • After 1 hour, orders cannot be cancelled or refunded as we begin processing and preparing your items
  • This policy applies to all products including flowers, cakes, chocolates, and combo deals

2. Refund Process

If you wish to cancel your order and request a refund:

  • Contact our customer service immediately within the 1-hour window
  • Provide your order number and reason for cancellation
  • Refunds will be processed to the original payment method
  • Refund processing time may vary depending on your payment provider (typically 5-7 business days)

3. Exceptions to the Policy

In certain circumstances, we may consider refunds outside the 1-hour window:

  • If we are unable to fulfill your order due to product unavailability
  • If there are significant delays in delivery beyond our control
  • If the delivered items are damaged or not as described
  • These cases will be evaluated on a case-by-case basis

4. Quality Issues

If you receive items that are not up to our quality standards:

  • Please contact us immediately upon delivery
  • Provide clear photographs of the issue
  • We will assess the situation and may offer:
    • Replacement of the affected items
    • Partial or full refund depending on the circumstances
    • Store credit for future purchases

5. Delivery Issues

In case of delivery-related issues:

  • If delivery is significantly delayed beyond our promised time
  • If the delivery person is unable to locate your address after multiple attempts
  • If the items are delivered to the wrong address
  • We will work with you to resolve the situation appropriately

6. Payment Method Specifics

Refund processing varies by payment method:

  • Credit/Debit Cards: 5-7 business days
  • UPI: 2-3 business days
  • Net Banking: 3-5 business days
  • Wallet: 1-2 business days

The actual time may vary depending on your bank or payment provider.

7. How to Request a Refund

To request a refund:

  • Call our customer service: +91 7814745821
  • Email us at: karanbhatia9780@gmail.com
  • Visit our store: Bansal Plaza, Zirakpur VIP Road

Please have your order number ready when contacting us.

8. Contact Us

If you have any questions about our refund policy, please contact us:

  • By email: karanbhatia9780@gmail.com
  • By phone: +91 7814745821
  • By visiting our address: Bansal Plaza, Zirakpur VIP Road