Shipping & Delivery Policy

1. Delivery Areas

We currently offer delivery services in the following areas:

• Zirakpur and surrounding areas
• Chandigarh
• Mohali
• Panchkula

For delivery to other areas, please contact our customer service team for availability.

2. Delivery Timing

Our delivery service operates during the following hours:

• Regular Delivery: 10:00 AM - 8:00 PM
• Express Delivery: Available for urgent orders (additional charges may apply)

Orders placed before 2:00 PM will be delivered on the same day, subject to availability and delivery location.

3. Delivery Charges

Delivery charges are calculated based on the following factors:

• Distance from our store
• Order value
• Delivery timing (regular vs express)

Free delivery is available for orders above ₹1000 within our primary delivery zone.

4. Order Processing

All orders are processed within 1-2 hours of placement. During peak seasons or high-demand periods, processing times may be extended. We will notify you if there are any delays in processing your order.

For same-day delivery orders:

• Orders placed before 2:00 PM will be delivered on the same day
• Orders placed after 2:00 PM will be delivered the next day

5. Delivery Instructions

To ensure smooth delivery:

• Please provide accurate delivery address and contact information
• Specify any special instructions for delivery (e.g., landmark, alternate contact)
• Ensure someone is available at the delivery address to receive the order
• For gifting purposes, please mention if it's a surprise delivery

6. Delivery Tracking

Once your order is out for delivery, you will receive:

• SMS notification with delivery status
• WhatsApp message with delivery updates
• Email confirmation with tracking details

You can also track your order status through your account on our website.

7. Failed Deliveries

In case of failed delivery attempts:

• We will make up to 2 delivery attempts
• If delivery fails after 2 attempts, the order will be returned to our store
• You will be contacted to reschedule the delivery or arrange pickup
• Additional delivery charges may apply for rescheduled deliveries

8. Special Handling

We take special care for:

• Fresh flowers and bouquets
• Cakes and pastries
• Chocolates and perishable items

All items are packaged appropriately to maintain their quality during transit.

9. Contact Us

If you have any questions about our shipping and delivery policy, please contact us:

• By email: karanbhatia9780@gmail.com
• By phone: +91 7814745821
• By visiting our address: Bansal Plaza, Zirakpur VIP Road